By Networks Asia Staff | Nov 29, 2011
The rapid evolution of cloud services and a greater understanding of its uses and benefits have pushed cloud computing well into the mainstream in 2011.
As we move into 2012, International Data Corporation (IDC) predicts that this evolution will continue as users further test the capabilities of the cloud services that are available. However, by 2015, IDC envisions a very different scenario; cloud services will become an everyday sourcing option for the CIO, forcing changes on both the vendors and users of cloud services and technologies.
“In the next 24 months, ‘the cloud' as a marketing label will cease to exist, as the success of cloud services will mean that it will permeate the sourcing strategies of the CIO and business unit manager alike”, says Chris Morris, Lead Analyst for Cloud Services at IDC Asia/Pacific.
Morris adds that the use of externally sourced business and IT services from the cloud will form the basis of what we see as the Outsourcing 3.0 period, and will provide an extensive portfolio of services from which innovative solutions can be constructed.
With Outsourcing 3.0, the cloud will metamorphose into a universal service catalogue of individual cloud services. This will begin to replace both traditional information technology outsourcing (ITO) and business process outsourcing (BPO) engagements as well as on-premises infrastructure.
In the future Outsourcing 3.0 scenario, the sourcing of business and IT services from multiple external suppliers will result in a major challenge for the CIO. In effect, the CIO will become a service broker and aggregator, involved in sourcing, integrating and managing the services on behalf of their business units.
This responsibility will prove to be a major challenge, as IT Service Management (ITSM) processes are not yet fully implemented for existing on-premises applications in most organizations in this region.
"The result for the CIO will be reliance on external brokers and integrators, and on external managers for their applications. For the IT organization, their internal structure and capability profile will shift to address service management rather than technology management. This marks the beginning of a rebirth of the IT function to an organization-wide business support function," continues Morris.
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