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The new operating system makes the process faster and less disruptive to the operation of the computer.

There may be no corporate function that throws off more data than the corporate call center. Throughout the history of the contact center, much of the analysis of that data has been quantitative in nature—calls received, average hold time, call length, resolution rate. That's beginning to change. Corporate call centers—and call center providers—are embracing new analytic tools to dig deeper into the big data they generate.

Big Data is a powerful lure, promising to turn the massive and ever-increasing volumes of data inside an organization into a pool of intelligence that promises deep, actionable insight into every aspect of a business. However, that lure can lead you into an expensive trap if you don't plan carefully.

Outsourcing contracts typically include detailed termination and transition assistance provisions that outline the provider's responsibilities regarding data return. So many IT buyers are surprised to find out that their cloud computing contracts contain no such provisions.

Data centers in Hong Kong can never become greener as the local government is lukewarm to the use of renewable energy, said Greenpeace during an interview with Computerworld Hong Kong on Monday.

The very nature of the cloud is at odds with traditional tax concepts. Most tax authorities have yet to develop detailed rules and guidance related to cloud-based operating models.

Players like Trend Micro and Citrix may have to lead the way in offering solutions, especially since they’re promoting the open source CloudStack.

SkyDrive gives you more free storage, and you'll also have an easier time managing online documents.

Google Drive allows users to work with others on projects involving Google Docs.

In theory, it's best to clear all your database transactions as soon as you can, keeping the tables up to date so that you don't have to worry about data integrity or time-smear problems. It's not always that simple.